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Great Articles We Read this Week

by Emma Tsai

Here are some of my favorite articles I found this past week:

Four Customer Experience Secrets for Subscription-based Businesses

https://www.linkedin.com/pulse/four-customer-experience-secrets-subscription-based-jacob-wobbrock?trk=cha-feed-art-title-207

Reducing customer churn is key to building a healthy subscription-based business. The article gives four secrets to reducing ...
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On February 2, 2015 in General [Post:by] Comment 0
Tagged With: customer service, Customer experience, outsorucing / 2086 Views

How to Defuse Even the Worst Customer Situations

By Emma Tsai
Recently, I attended a very interesting and informative Webinar presented by Rick Gallagher. The topic was, “The Customer Service Survival Guide: What to say to defuse even the worst customer situation”. It talked about the skills you can learn to defuse a bad customer situation. Click to view the recorded Webinar, or see below for a quick summary:
1. How to defuse ...
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      On April 23, 2013 in General, Project Management [Post:by] Comment 0
      Tagged With: customer service / 2558 Views

      Why CodePartners for Custom Software Development

      September 8, 2009
      Since 2001, CodePartners has delivered thousands of business critical software development solutions. Our commitment to combining software development excellence with a relentless focus on customer service has provided a multinational customer base that spans from the US to Australia, South Africa, United Kingdom, China, Malaysia, Mexico, Canada, and Puerto Rico.

      Some of the mo...
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        On April 2, 2013 in Development [Post:by] Comment 1
        Tagged With: Custom Software Development, Customer Service / 2061 Views

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